TERMS & CONDITIONS
Last Updated: May 29th, 2026
Exterior Performance Coatings
- General Terms
By placing an order with Exterior Performance Coatings, you acknowledge and agree to our Terms & Conditions, Shipping Policy, Return Policy, and Limited Warranty information.
Coating performance depends on proper surface preparation, environmental conditions, substrate condition, application methods, and product selection, all of which are outside our control.
Many products sold through ExteriorCoatings.com are professional-grade coating materials intended for use by experienced applicators. Customer assumes responsibility for proper product selection, installation methods, and safety precautions.
Customer is responsible for reviewing all Technical Data Sheets (TDS), Safety Data Sheets (SDS), coverage rates, and application instructions prior to use.
Exterior Performance Coatings is not responsible for labor costs, installation errors, misuse, substrate failure, weather-related issues, coating failures, or consequential damages.
- Payment & Sales Tax
Payment can be made securely using:
- PayPal
- Visa
- Mastercard
- Discover
- American Express
ACH/Wire transfer payments are accepted and may qualify for additional discounts. Please contact us for details.
Sales tax is collected on applicable orders shipped to addresses within the state of Georgia unless valid tax exemption documentation is provided prior to ordering.
Online checkout is currently available for shipments within the United States, its territorial possessions, and Canada. International customers should contact Exterior Performance Coatings directly to arrange payment and shipping options at (630) 675-4509 or email [email protected].
- Shipping & Delivery
Standard Shipping
Free standard shipping applies to qualifying orders within the continental United States using FedEx Ground, UPS, or USPS Priority Mail. Certain oversized freight shipments, hazardous materials, liftgate deliveries, residential freight service, and remote delivery locations may be excluded from free shipping promotions.
Most orders ship same day or next business day depending on product availability and order processing times.
Transit times generally range from 2–5 business days after shipment.
Expedited Air shipping options including Next Day, 2nd Day, and 3 Day Saver may be selected during checkout for an additional charge. Items containing Hazardous Materials may not be eligible for air shipping. Check product listing for exclusion information or contact Exterior Performance Coatings to confirm.
Freight Shipments
Larger orders may ship via LTL freight carriers.
Additional charges may apply for:
- Residential delivery
- Liftgate service
- Limited access locations
- Hazardous material shipments
- Remote delivery areas
Secure Walgreens Pickup Option
- SAFE & SECURE package pickup
- Walgreens signs and holds packages up to 7 days
- Helps prevent package theft
- Instructions for entering Walgreens address at checkout
- “Find a Walgreens” link
International Shipping
We ship worldwide ocean freight or air shipping depending on order size, destination and hazardous material rating.
Online checkout is currently available for shipments within the United States, its territorial possessions, and Canada.
For orders outside the United States or Canada, customers should contact Exterior Performance Coatings directly to arrange shipping methods, export paperwork, freight options, and payment methods.
Order Tracking
Tracking information is provided for all shipments and is emailed once order processing is completed prior to shipment.
Shipping & Delivery Estimates
Shipping and delivery dates provided by Exterior Performance Coatings are estimates only and are not guaranteed unless otherwise stated in writing.
Delivery delays may occur due to:
- Carrier scheduling
- Weather conditions
- Freight routing
- Manufacturing lead times
- Hazardous material restrictions
- Supply chain interruptions
- Other circumstances outside our control
Exterior Performance Coatings is not responsible for delays caused by shipping carriers, freight providers, manufacturers, weather events, or supply chain interruptions.
Partial shipments may occur when necessary.
Customers are responsible for providing accurate shipping information and any additional shipping, storage, rerouting, holding, redelivery, or insurance charges resulting from:
- Incorrect shipping information
- Missed delivery appointments
- Refused shipments
- Delayed acceptance
- Customer-requested delivery delays
- Shipping Damage & Shortage Claims
Customers are responsible for inspecting all shipments immediately upon delivery.
Any visible damage, shortages, leaking containers, or freight issues must be noted with the carrier at the time of delivery.
Concealed damage or shortages must be reported within 5 business days of delivery.
Packaging damage that does not affect product integrity or result in material loss may not qualify for replacement.
If shipping damage occurs, Exterior Performance Coatings will work directly with the carrier and provide replacement products when applicable after receiving proper documentation of damage.
To file a shipping damage claim, customers should email the following to [email protected]:
- Photos showing all sides of the package
- Photos of damaged products
- Photos of packaging materials
- Clear photo of shipping label
- Photo of Box Maker’s Certificate (if present)
- Photo of packing list
- Surface Preparation & Application Responsibility
Proper surface preparation, moisture evaluation, environmental conditions, mixing procedures, and application methods are critical to coating performance and are the responsibility of the customer and installer.
Product recommendations are based on information provided by the customer. Customer is responsible for verifying product suitability for the intended application and jobsite conditions.
Exterior Performance Coatings provides product information, technical support, and application guidance based on general industry standards; however, actual jobsite conditions and installation variables are outside our control.
Customers and installers are responsible for:
- Verifying product suitability and selection for the intended application
- Reviewing all Technical Data Sheets (TDS), Safety Data Sheets (SDS), and installation instructions
- Performing proper surface preparation and moisture testing where applicable
- Following recommended application procedures, coverage rates, and cure schedules
- Verifying temperature, humidity, weather, and substrate conditions before installation
- Testing products in small areas when appearance or compatibility is critical
Technical support, product recommendations, and application guidance are provided as a courtesy only and do not constitute a warranty or guarantee of performance.
Exterior Performance Coatings is not responsible for coating failures or performance issues resulting from:
- Improper surface preparation
- Environmental conditions
- Substrate conditions
- Application errors
- Moisture-related issues
- Product misuse
- Product Variations & Environmental Conditions
Decorative coating products including flakes, quartz blends, metallic pigments, aggregates, stains, and specialty finishes may vary slightly in color, texture, sheen, size, and overall appearance from product photos, samples, screen displays, or previous orders.
Product batches may vary slightly due to normal manufacturing tolerances and raw material variation.
Final appearance and coating performance may also be affected by:
- Surface preparation methods
- Concrete porosity and substrate condition
- Moisture content and vapor transmission
- Application techniques and film thickness
- Lighting conditions and viewing angles
- Temperature, humidity, and weather exposure
- Natural aggregate variation
Customers are responsible for reviewing all product information, application instructions, and technical data prior to installation.
Small test areas are recommended when appearance or compatibility is critical.
- Warranty Limitations
All products carry manufacturer warranties only where applicable. Registration with the manufacturer may be required to activate warranty coverage.
Final stain color and finish appearance may vary depending on wood species, age, moisture content, surface preparation, and application conditions.
Because installation conditions vary by project, Exterior Performance Coatings does not guarantee installation results or coating performance under all jobsite conditions.
To the fullest extent permitted by law, Exterior Performance Coatings shall not be liable for incidental, indirect, special, or consequential damages resulting from the use or inability to use products sold through this website.
Technical support and product recommendations are provided as general guidance only and do not constitute a warranty or performance guarantee.
For further questions on warranties, reach out to us at 630-675-4509 or [email protected].
- Returns, Refunds & Exchanges
Eligible Returns
Returns are only accepted on eligible products manufactured by Rainguard International and shipped within the United States.
Eligible returns must:
- Be requested within 30 days of delivery
- Include an approved RMA (Return Merchandise Authorization)
- Be unopened and in new condition
- Be returned freight prepaid by the customer. Suggest customer provide return shipping insurance as Exterior Performance Coatings is not responsible for lost or damaged shipments in-transit.
- Be received within 14 days of RMA issuance
All approved returns are subject to a 25% restocking fee.
Original shipping charges are non-refundable.
To request an RMA, contact customer service at 630-675-4509.
Non-Returnable Items
The following items are considered final sale and are not eligible for return or exchange unless damaged in transit or shipped incorrectly:
- Custom tinted or special-order products
- Decorative flakes, quartz blends, metallic pigments, and custom aggregate blends
- Opened or partially used materials
- Products stored improperly after delivery
- Clearance or discontinued items
- Hazardous material products
- Sample kits and color sample orders
- Products not made by Rainguard International
Certain products may be classified as hazardous materials and may be subject to additional shipping restrictions or non-returnable status.
Refund Processing
Refunds on approved returns will be issued to the original form of payment after inspection confirms products are unopened and in new condition.
Shipments refused during transit or upon delivery are subject to all original and return shipping charges, including orders that qualified for free shipping promotions.
Exchanges
Exchanges are only available on eligible products manufactured by Rainguard International.
Customers are responsible for all return and replacement shipping charges.
Replacement products will not be shipped until original products have been received and inspected.
Order Cancellations
Orders may only be canceled prior to fulfillment, packaging, freight scheduling, tinting, or pallet preparation.
Once processing has begun, cancellation may not be possible.
Approved cancellations may be subject to processing or restocking fees.
Ordering Information
Exterior Performance Coatings is proud to offer a wide range of products for sale online. You will find a large selection of specialty sealers, sealants, protective and decorative coatings and concrete repair products that solve a range of graffiti, environmental, chemical, heat, moisture, stain, decoration, protection, concrete repair, anti-static problems.
Our products are made by manufacturers who focus on being “Best in Class” in their respective areas. Shipping is by Fed Ex, UPS or USPS Priority Mail, with your choice of free standard ground offering 1-5 day shipping in the lower 48 United States, or next day/2nd day/3rd day expedited delivery. Customers will receive tracking information upon shipment.
Most orders are shipped within 1 to 3 days depending on when the order is received.
We ship worldwide. All US and Canadian customers can order on our website using our online ordering system. For all other countries, please call, email or use our website contact form and let us know your requirements and we would be happy to discuss various ocean and air shipping options and special packaging that saves money.
If you have questions regarding products, shipping options, or technical support, please contact our customer service team at:
- 630-675-4509
- [email protected]
Thank you for your business.