How Can We Help?
Find answers to common questions about our products, applications, and ordering process. We cover the most important information to help you choose the right solutions and move forward with confidence.
If you do not see your question here, feel free to contact Exterior Performance Coatings LLC. Our team is available to provide guidance and help you find the right solution for your project.
Questions about our products?
Call us for help picking the correct solution for your project. (630) 675-4509
What products do you sell and how do you handle shipping and delivery?
Exterior Performance Coatings is proud to offer a wide range of products for sale online. You will find a large selection of specialty sealers, sealants, protective and decorative coatings, and concrete repair products designed to address graffiti, environmental exposure, moisture, stains, decoration, protection, anti-static needs, and more.
Our products are manufactured by companies that focus on being "Best in Class" in their respective areas.
Shipping is available through FedEx, UPS, or USPS Priority Mail. Customers can choose free standard ground shipping (1–5 days within the lower 48 United States) or expedited delivery options including next day, 2-day, or 3-day service.
Tracking information is provided once your order has shipped. Most orders are processed and shipped the same day or next day, depending on when the order is received.
We ship worldwide. Customers in the United States and Canada can place orders directly through our website.
For all other countries, please call, email, or use our contact form to discuss ocean and air shipping options, including cost-saving packaging solutions.
If you have any questions, please call our customer service at (630) 675-4509 or email us at [email protected].
Thank you for your business.
What payment methods do you accept and how do ordering, taxes, and shipping work?
- Pay Pal customers can pay using your secure PayPal.com account
- Visa, Mastercard, Discover, American Express, JCB and Diners Club card holders can pay using secured payment processing
- ACH/Wire transfer payments are accepted and will receive an additional discount. Please contact us for banking information and discounts available.
Sales tax is collected on all online orders shipped to addresses in the state of Georgia. For tax exempt customers, please contact us before ordering for proper handling. We will need documentation of your tax exempt status.
Payment
Payment through the www.ExteriorCoatings.com website is only accepted for orders being shipped to the United States and its territorial possessions and Canada. For orders outside the United States or Canada, orders can be placed by calling customer service at (630) 675-4509 or email [email protected] or filling out the contact form on this website to arrange payment and shipping methods. Special discounted freight pricing is available on export orders shipped Fed Ex International Air. Larger orders are shipped ocean freight out of the least costly seaport.
What are your shipping options and which countries do you serve?
During the checkout process, customers are given the option to select the shipping method desired. Standard shipping is free to the lower 48 US States using FedEx Ground, UPS or USPS Priority Mail. Transit times vary from 2–5 days once an order is processed and shipped. Larger shipments use FedEx LTL Truck Freight wherever possible. Expedited air shipment options at additional charge can be selected during the online checkout process including FedEx Next Day, 2nd Day and 3 Day Saver. Please contact our customer service to confirm order processing time for time-sensitive shipments, as we are not always able to process and hand off expedited air orders the same day the order is placed.
Countries Serviced
We ship worldwide. Shipments initiated through the ExteriorCoatings.com website are only accepted for orders shipped to the United States, its territorial possessions, and Canada. We offer special low-cost FedEx Ground shipping rates and hassle-free delivery to Canada, including processing required paperwork, import taxes, and fees. For orders outside the United States or Canada, orders can be placed by calling customer service at +1 (630) 675-4509, emailing [email protected], or using the contact form on our website to arrange shipping and payment methods. Special discounted freight pricing is available on export orders shipped via FedEx International Air and smaller orders using USPS Priority International. Larger orders are shipped via ocean freight from the most cost-effective seaport.
How can I track my order?
What should I do if my order arrives damaged?
- At least 2 photos showing all 6 sides of the packaging
- The damaged item inside the box, including the packing materials
- The Box Maker’s Certificate (if present), usually found on the bottom of the box
- A clear photo of the shipping label
- Photos showing damage to the product
- Photos showing damage to the box it was shipped in
Do you offer international shipping?
What is your return and refund policy?
The following terms apply:
RETURNS
- Only products manufactured by Rainguard International are eligible for return and only when shipped within the United States
- Eligible products must be returned within 30 days from the date of order receipt
- All returns must have an RMA (Return Merchandise Authorization) number. Contact customer service at 630-675-4509 (Monday–Friday, 7:30 AM – 4 PM EST)
- Please write your Return Authorization number on the outside of the box and include a list of returned items inside
- Items must be in new and unopened condition
- Items must be received within 14 days from the RMA issue date
- All returns must be shipped freight prepaid by the customer
- Original shipping fees are non-refundable
- It is recommended to insure the shipment and use a trackable shipping service. For orders over $100, use a signature-required service
- All returns are subject to a 25% handling and restocking fee
- Refunds will be issued to the original form of payment
- Refunds are processed after inspection confirms items are unopened and in new, unused condition
If a shipment is refused upon delivery or during transit, you are responsible for all shipping charges both ways. Any shipping costs incurred will be deducted from your refund, including items originally shipped for free.
Exchanges- All exchange requests must be made by calling 630-675-4509
- Exchanges are only available for products manufactured by Rainguard International
- The customer is responsible for all shipping costs, including returning the original product and shipping the replacement
- Replacement items will not be shipped until the original product is received
Products damaged during shipping that result in product loss or equipment failure will be replaced at no charge after a claim is filed with the shipping carrier. Minor dents to cans or pails will not be replaced unless leaking. A digital photo is required. We will handle the claim process. Please call 630-675-4509 for details.
What warranties are offered and what is your limitation of liability?
All items carry manufacturer warranties only. No exceptions. Registration with the manufacturer may be required to activate warranty coverage. Registration forms are available on this website where applicable, or by calling our customer service department at (630) 675-4509. All registration must be submitted directly to the manufacturer according to their instructions. We do not guarantee stain colors, as results may vary based on wood type, age, preparation, and application. Our team is available to answer questions regarding available warranties and required registration procedures.
Limitation of Liability
Exterior Performance Coatings, LLC shall not be liable for any special or consequential damages resulting from the use of, or inability to use, the materials on this site or the performance of the products, even if Exterior Performance Coatings, LLC has been advised of the possibility of such damages. Applicable law may not allow the exclusion or limitation of liability for incidental or consequential damages, so this limitation may not apply to you.